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Team-based process improvement: Which of its benefits does your organization need?

Benefit #1 – Make it Easier to Identify Process Improvement Opportunities. Increase awareness of the work being performed in each area of your organization, making it easier to identify redundancy, waste, and opportunities for process improvement.

Benefit #2 – Do More Accurate Gap Assessments. Identify from all the knowledgeable points of view the gaps between where your organization is and where it wants to be.

Benefit #3 – Adopt Business Process Changes More Rapidly. Promote team and individual ownership of your new or modified business processes and lay the foundation for effective implementation training and communication.

Benefit #4 – Plan Change Implementation More Effectively. Plan the implementation of your business process changes proactively and collaboratively.

Why choose us to bring you these benefits?

Reason #1 – Our Facilitation Process is Modular and Adaptable. A carefully tailored and well-structured facilitation process is essential to successful team-based process improvement. We therefore maintain a comprehensive and up-to-date inventory of facilitation modules for assisting process improvement teams. Each module has two distinct elements:
    An optional team education element — instruction in the tools, techniques and procedures of process mapping, analysis and re-design that can run from three hours to two days depending on the desired scope and depth of instruction.

    An adaptable team facilitation element — one or more team-based process improvement working sessions that can be facilitated in a single working session over a few consecutive days or in multiple working sessions over several weeks, depending on the scope, complexity and sensitivity of the process improvement challenge.

Reason #2 – Our Facilitation Process Promotes Collaborative Problem Solving. In the scalable facilitation element, we design and facilitate working sessions that guide work teams or task groups through the analysis and improvement of targeted business processes. We use collaborative techniques to elicit and capture team knowledge about business processes and translate that knowledge into project and design deliverables. Our facilitated working sessions bring together stakeholders, technologists and subject matter experts to collaboratively scope the improvement effort, define the measurable targets, map and analyze the business processes, build process models and requirements models, identify desired process improvements and develop an implementation plan to achieve them.

Reason #3 – We Guide the Team through a Comprehensive and Systematic Process. Our role in each facilitated working session is to help the team to solve the difficult problems and make the necessary decisions, monitor the clarity and quality of the team’s thinking, manage the group dynamics, and ensure that the results of each working session are documented in usable formats that are of practical value to the team. Typically, we guide process improvement teams through the following collaborative problem solving and collective decision making activities:

    Developing a clear process improvement problem statement

    Analyzing each process problem to verify its nature and identify its key causes

    Generating and clarifying potential solutions through focused brainstorming

    Using criteria rating tools to reach agreement on solutions and implementation plans

    Monitoring implementation of the selected solution(s)

    Evaluating the results or impacts of the selected solution(s)

    Executing necessary adjustments in implementation or evaluation approaches

Reason #4 – We Transfer Our Expertise to the Team. The problem solving and decision making tools and techniques that we share with the process improvement team are designed to accelerate the team’s progress while building ownership of the results. As the team gets more comfortable with the various methods and gets better at using them, we reduce the time we spend with the team until it is clear they have learned to facilitate and support themselves effectively. We then regard our facilitation role with them as having been completed.

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Related Sites

OD Institute
The Soc for Industrial Org Psych
Acad of Mgmt OD and Change Div
International OD Association
Fielding Graduate University